Posts

A Well Set Table

Image
Growing up in a family of six there was a least one day a week when the table was set. Formally set. A table cloth, napkins, 3 pieces of flatware, food in serving bowls and passed from person to person.  Learning early on that if I helped set the table, dinner might be there sooner, I was a willing participant in that activity.  And somehow I learned and remembered more than my siblings that the forks ALWAYS go on the left.  After spending much of my adult life in the food and equipment industry there was an expectation that I would run across a well-set table very often and many times be responsible for getting a tabletop item or two to the table at which I was sitting.  Seems like the cup or the saucer was always on backorder at the factory. La Casa De Los Azullejos Fast forward a few years and I was in a new relationship and my girlfriend said, " I want to go on a cruise one day". I said have at it, I am never getting on one of those cattle boats. As a former food...

Good Customer Service

Customer service (good, live, customer service that is) consists of five elements:      Eye Contact      Greeting      Order Verification (Upsell if you are really good)      Count Back Change      Thank the Customer The following are two scenarios that have not been embellished in the least.  These accounts are true. Scenario One While traveling through George Bush International I got word that my flight to Jacksonville was delayed by two hours. Feeling sanguine about the delay I headed over to the food court to get a salad.  Standing in line for just a minute or two when the customer in front of me left the counter I approached the young cashier. Curiously I was not greeted. So after an awkward beat or two, I asked if I could place an order. The young man did not reply. An empty stare and his hand being close to the cash register were the only indications I had that he might be abl...