Customer Service

Customer service (good, live, customer service that is) consists of five elements:      Eye Contact      Greeting      Order Verification (Upsell if you are really good)      Count Back Change      Thank the Customer The following are two scenarios that have not been embellished in the least.  These accounts are true. Scenario One While traveling through George Bush International I got word that my flight to Jacksonville was delayed by two hours. Feeling sanguine about the delay I headed over to the food court to get a salad.  Standing in line for just a minute or two when the customer in front of me left the counter I approached the young cashier. Curiously I was not greeted. So after an awkward beat or two, I asked if I could place an order. The young man did not reply. An empty stare and his hand being close to the cash register were the only indications I had that he might be abl...